Shipping Policy

At co|creative, the way a piece is made is often part of the way it is shipped.

Our work may be printed on demand, made to order, produced in limited runs, fulfilled by independent production partners, or shipped directly by co|creative. Because of this, production and shipping can look a little different from one item to another.

This policy explains what to expect.

Print on Demand

Many co|creative books, prints, and other physical works are produced using print on demand.

Print on demand means that instead of manufacturing and warehousing large quantities of an item in advance, your copy is produced after you order it.

We use print on demand intentionally. It allows us to make what is actually wanted rather than overproducing inventory, helps reduce unnecessary waste, allows us to keep more creative work available over time, and makes it possible for some orders to be produced closer to the people receiving them.

In other words, your order may not be sitting on a shelf waiting to be put into a box when you purchase it.

Production is part of the fulfillment process.

For print-on-demand items, please allow time for your piece to be printed, bound, finished, and prepared for shipment before carrier transit begins.

Production times vary depending on the product, production partner, destination, and current production volume.

Where Your Order Ships From

co|creative works with production and fulfillment partners in multiple locations.

Depending on the product and your delivery address, an order may be produced and shipped from the United States, United Kingdom, Europe, Australia, or another available production location.

Whenever possible, our fulfillment partners may route production according to product availability and destination.

Some special releases, signed works, limited editions, and other items may instead be shipped directly by co|creative.

Because of this, the return address or country of origin on your package may vary from one order to another.

Production Time vs. Shipping Time

Production time and shipping time are not the same thing.

Production time is the time required to create and prepare your order.

Shipping or transit time begins after your order has been completed and transferred to the carrier.

Unless explicitly stated otherwise, delivery estimates shown at checkout refer to estimated carrier transit time and do not include production or processing time.

Print-on-demand and made-to-order products will therefore require production time in addition to the shipping estimate displayed at checkout.

Preorders

Items marked PREORDER are purchased before they are ready to ship.

Each preorder product page will include the anticipated shipping date, ship-by date, or other relevant fulfillment information for that particular release.

Preorders may be fulfilled differently from our standard print-on-demand products. For example, a preorder may be produced as a larger run, sent to the artist for signing or finishing, and then individually packaged and shipped to customers.

Please refer to the individual product listing for the specific preorder timeline and fulfillment details.

Because production involves independent printers, manufacturers, carriers, and other partners, unexpected delays can occasionally happen. If a significant change affects a promised preorder shipping timeline, we will make reasonable efforts to notify affected customers using the contact information provided with their orders.

Multiple Items & Separate Packages

If you order more than one item, your order may arrive in multiple packages.

Different products may be produced by different partners or at different facilities. Even products purchased together may have different production times, shipping origins, carriers, tracking numbers, or delivery dates.

Receiving one part of your order does not necessarily mean the rest of your order is missing.

Where available, tracking information will be provided separately for each shipment.

Shipping Rates

Available shipping methods and rates are displayed at checkout based on the products in your order and your shipping destination.

Shipping charges may vary based on destination, product size and weight, fulfillment location, carrier, and service selected.

Because different products may use different fulfillment methods, shipping charges can also vary between products purchased from co|creative.

Delivery Estimates

All production and delivery timelines are estimates unless we explicitly state otherwise.

Once an order has been transferred to a shipping carrier, delivery timing is subject to that carrier's operations and conditions. Weather, customs processing, holidays, service interruptions, and other circumstances outside our control may affect delivery.

We cannot guarantee carrier delivery dates.

If you experience a problem with a shipment, please contact us and we will help however we reasonably can.

Tracking

Tracking information will be provided when it is available for the shipping method used.

Please allow time for tracking information to become active after a shipping label is created. Carrier systems may take some time to register the first scan.

For orders fulfilled in multiple shipments, you may receive more than one tracking number.

Shipping Addresses

Please review your shipping address carefully before completing your order.

If you discover an error after ordering, contact us as soon as possible. We will make reasonable efforts to update the address before production or shipment, but address changes cannot be guaranteed once fulfillment has begun.

Customers are responsible for providing a complete and accurate delivery address.

International Orders

We welcome international orders where shipping is available.

Because co|creative works with production partners in different regions, some international orders may be produced within or closer to the customer's region, while others may cross international borders.

International shipments may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Unless explicitly stated as included or collected at checkout, these charges are the responsibility of the recipient and are not included in the product price or shipping charge paid to co|creative.

Customs processing may also affect delivery times.

Lost, Damaged, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us according to the instructions in our Refund & Return Policy.

If tracking indicates that a shipment has been lost or there is another delivery problem, please contact us with your order information so we can review the situation and determine the appropriate next steps.

Questions About Your Order

If you have questions about production, shipping, tracking, or an order you've placed, please contact us through our Contact page and include your order number when applicable.